Returns, Refunds and Cancellations Policy
Effective date: January 2026
Last updated: January 2026
Version: 1.0
1. About This Policy
This Policy applies to purchases from MahalWeb.
In this Policy:
- Store means MahalWeb.
- xPage Drop means xPage Drop LLC.
- Seller means the independent merchant operating the Store.
- Fulfillment Partner means a supplier, manufacturer, warehouse or carrier.
- You means the buyer.
- We, us and our mean the Store and xPage Drop where it handles the request.
2. Contact Support First
Before cancelling or returning an order, contact:
contact@xpagedrop.com or Contact Us
You must receive written return authorization before sending a product. The approved return address may differ from:
- The shipping origin.
- The address printed on the package.
- The Fulfillment Partner's address.
- The xPage Drop corporate address.
Do not return products to any address without written authorization.
3. Order Cancellations
Cancellation requests may be submitted within:
Cancellation period: Cancellation requests must be submitted within 12 hours of placing the order. Cancellation is only possible if fulfillment has not started. Requests submitted within this period are not guaranteed once the order has entered processing.
We will try to stop the order, but cancellation cannot be guaranteed after payment review, preparation, customization, packaging or fulfillment begins.
If cancellation succeeds, the cancelled amount will be refunded to the original payment method. After fulfillment begins, you may need to receive the order and request a return.
4. Change-of-Mind Returns
Change-of-mind returns may be requested within:
Return window: Within 30 days of delivery
Returned products must meet these conditions:
Return condition: Returns are accepted only for damaged, defective, incorrect or missing products. Customers must provide clear photo or video evidence and obtain return authorization before sending anything back. Items must not be returned to the address shown on the package. Change-of-mind, incorrect-size or personal-preference returns are not generally accepted.
You may inspect a product as reasonably necessary, but you may be responsible for reduced value caused by use, damage or handling beyond normal inspection where permitted by law.
5. Defective, Damaged or Incorrect Products
Contact support promptly if a product:
- Is defective or unsafe.
- Arrives damaged.
- Is materially different from its description.
- Is the wrong item, size, color or model.
- Is missing parts or quantities.
- Does not function as reasonably advertised.
We may request reasonable evidence such as photographs, measurements, packaging information or a short video showing the issue.
An unboxing video is not the only accepted evidence.
Depending on the issue and applicable law, the remedy may include replacement, missing parts, repair, partial refund or full refund.
6. Missing Items and Lost Shipments
Check whether your order was divided into separate packages before reporting a missing item.
For a missing item, provide photographs of the received package, label and contents where reasonably available.
If an item was omitted or a shipment is confirmed lost, we will provide a replacement, refund or other remedy required by law.
7. Delayed Shipments
Delivery estimates are not guarantees unless expressly stated otherwise.
A reasonable delay does not automatically qualify for a refund. However, if delivery materially exceeds the promised period, you may receive a revised delivery option, cancellation or refund as required by law.
You are not required to accept an indefinite delay.
8. Return Shipping Costs
The applicable return-cost rule is:
Return shipping: Return shipping costs are the customer's responsibility unless xPage Drop LLC confirms otherwise in writing. Products must not be returned without prior authorization and return instructions.
For validated defective, damaged, incorrect or materially misdescribed products, we will provide a prepaid method, reimburse reasonable authorized return costs or provide another remedy required by law.
Unauthorized or unnecessarily expensive return shipping may not be reimbursed.
9. Return Inspection
Returned products may be inspected before a refund is approved. The inspection may confirm:
- The correct product was returned.
- The product is complete.
- The reported defect exists.
- The product was not intentionally damaged or replaced.
- The return conditions were followed.
A lawful deduction may be made for missing parts, unauthorized damage or excessive use. Normal inspection will not remove mandatory return rights.
10. Non-Returnable Products
Subject to mandatory law, the following products may not qualify for change-of-mind returns:
Non-returnable products: Products are non-returnable when the request is based on a change of mind, personal preference, an incorrectly selected product, variant or size, an incorrect shipping address, minor cosmetic imperfections, packaging damage without product damage, or failure to complete customs clearance.
This may include personalized, perishable, hygiene-sensitive or opened sealed products where legally permitted.
A non-returnable classification does not remove rights relating to defective, unsafe, incorrect or materially misdescribed products.
11. Refunds
Approved refunds will normally be sent to the original payment method.
Refund initiation time: 5–10 business days
Your bank or payment provider may require additional time to display the refund.
Where the original payment method cannot receive the refund, another lawful method may be requested.
Original delivery fees will be refunded where required by applicable law.
12. Partial Refunds and Replacements
A partial refund may be offered if you choose to keep a product with a minor issue.
A replacement may be offered for defective, damaged, incorrect, missing or lost products. A materially different replacement will not be sent without your approval.
A partial refund or replacement will not replace a remedy that applicable law requires.
13. Refused and Unauthorized Returns
Do not refuse a package or send a return without contacting support.
Unauthorized returns may be refused, lost or delayed. You may be responsible for avoidable costs resulting from failure to follow reasonable return instructions.
This does not remove mandatory consumer rights.
14. Fraudulent or Abusive Claims
We may reject a claim involving materially false or misleading information, intentional damage, substitution of products, false non-delivery statements or duplicate recovery attempts.
Exercising a legitimate refund, consumer-protection or chargeback right is not abuse.
We may provide relevant order, delivery, refund and communication records to payment providers or competent authorities when fraud is reasonably suspected.
15. Chargebacks
Contact xPage Drop support before opening a chargeback so the issue can be reviewed directly. This does not restrict legitimate chargeback rights.
Do not seek both a completed refund and a chargeback for the same amount. An active chargeback may pause a separate refund while the payment provider controls the disputed funds.
16. Mandatory Rights
Mandatory cancellation, return, conformity, warranty and refund rights in your jurisdiction remain applicable.
Where local law grants a longer return period, free return, legal guarantee or stronger remedy, that law prevails over conflicting parts of this Policy.
17. Contact and Return Warning
xPage Drop LLC
131 Continental Dr Suite 305, Newark, DE 19713, United States
Email: contact@xpagedrop.com
Contact form: Contact Us
This is a corporate address only. It is not a warehouse, fulfillment center or standard return address. Do not send a return here or to the address printed on a package unless xPage Drop expressly provides that address in writing.